icon_titles

Faq’s

At Winnow, our customers come first. Our team will ensure that you always hace the best experiencie possible with our video solutions. We look forward yo your ongoing feedback, and appreciate you being part of the Winnow.

About Winnow

Winnow is a customisable smart content platform that allows companies to share their video content in their own platform and build their community. Winnow does all the work, simply upload videos and Winnow analyses them in a few minutes by using Artificial Intelligence.

With Winnow, your audience will be able to explore and navigate the content in a customised way, choosing their own path and getting deeper insights than usual. Instead of searching for hours for the right speaker, topic or trying to remember where was that specific part of the video, Winnow makes it easy to find the right information at the right moment!

By using Omnios’ Natural Language Processing algorithms, Winnow can categorize information, extract different concepts and keywords and understand what part of the video is more important for each user to help you understand your audience.

The analysis made by Winnow is very accurate, only needing a slight review to filter concepts that might not be relevant to your user. However, since the analysis depends on the transcription of the video, its accuracy depends on some variables that can affect the quality of the results: the video recording and sound quality, the speaker’s accent or pronunciation…

Winnow is available in two Languages (Menu, buttons and navigation): English and Spanish. However, the analysed videos can be in more languages other than these two. The results of the analysis will vary depending on the languages spoken in the video, being English the one with the best performance. If you want to ask for the performance of a specific language don’t hesitate to get in touch with our team!

Check the pricing page for more information about how our pricing works or contact our team to get a personalised quotation. If you’re already a customer you can find this section in the Admin Panel, in the Billing section. There, it is easy to review your plan and see how many hours of video content are available.

Although the transcription and topic analysis that Winnow does is usually very accurate, there are a lot of variables that affect the quality of the results, like the video and sound quality, the speaker’s accent or pronunciation… That’s why we suggest reviewing video content before making it visible to the public.

Video analysis is an important part of customer experience as it can give you essential insights about your user’s interests and set up KPIs!

Our Customer Management team will explain to you in details about Video Analytics during the onboarding session and advise what metrics can be used the most according to your company needs and resources for improvement. In addition, you can easily extract data from the platform to share with other departments.

Check the “Direct Publish” option in the General section of the Admin Panel. By unselecting this option, videos won’t be available to your users until review them and decide to publish.

We recommend making videos Invisibles so you can review content in advance and control the timings better.

In case the admin wants to hide a specific video after it was published, there is also an option to do that! Just click on the Admin Panel and select “video” in the content section. In this area, you can make visible/invisible videos, review them or delete them.

Any user with an “admin” access can do it manually. Enter the admin panel and look for “actions” on your right side. Clicking on the ”Edit” button will redirect you to the video. Details that might be reviewed and edited depending on the objective and purpose of the video session.

We advise you to check the following sections:” keywords”,” named people” and “concepts”. In the lower part of the review screen, you have to simply click on the concepts or keywords that you don’t want to be displayed in the knowledge maps and they will be hidden for other users. In case that you have to process and review a large number of videos and you don’t have the time to do that, get in touch with our sales and customer support team at support@winnow.ai and we’ll find the solution for you!

The track is the main division of your content that you can use to separate different videos (depending on years, type of video, language), saving time on the management of your content and making the best experience for users.

Different tracks have their own Knowledge Maps and are not related to each other. For this reason, we recommend creating tracks (topics) before uploading any videos in order to avoid mistakes in the content upload.

Once you enter the Admin panel and click on tracks in the platform section you will see a green button on the right side for track creation. Write the name for your topic, select images that will suit the topic and customize the track page the way you want!

Winnow platform can be designed according to the style you want to see.You can change the home page layout, import corporate images and change text and icon image for each speaker and topic.

Winnow is able to analyse any type of video content and this is one of the greatest advantages that the platform offers.

You can upload video content such as conference, tutorial, webinar, product review, personalized video, presentations, case study and many more!

It is a really simple step to import users into the platform and can be done from the Admin Panel. Furthermore, admins can limit or open access to users that will allow them to edit videos and upload new content. It’s also possible to integrate Winnow with your current platform so that the users are already granted direct access to Winnow

It is really simple to upload videos to the platform. Just click on the admin panel in the profile section and you will find the “upload content” button. Once you upload, review and confirm and the video will be automatically processed to the platform. Select the tool that you are more familiar with.

The platform supports Youtube, Box, Dropbox or OneDrive. Generally, the processing time for video upload is equivalent to the video length. We recommend uploading all content in advance. No need to wait for the video to be processed, just leave the computer on and Winnow will do the rest!

Check the “Direct Publish” option in the General section of the Admin Panel.

By unselecting this option, videos won’t be available to your users until review them and decide to publish We recommend making videos Invisibles so you can review content in advance and control the timings better.

In case the admin wants to hide a specific video after it was published, there is also an option to do that! Just click on the Admin Panel and select “video” in the content section. In this area, you can make visible/invisible videos, review them or delete them.

Any user with an “admin” access can do it manually. Enter the admin panel and look for “actions” on your right side.

Clicking on the ”Edit” button will redirect you to the video. Details that might be reviewed and edited depending on the objective and purpose of the video session. We advise you to check the following sections:” keywords”,” named people” and “concepts”.

In the lower part of the review screen, you have to simply click on the concepts or keywords that you don’t want to be displayed in the knowledge maps and they will be hidden for other users.

In case that you have to process and review a large number of videos and you don’t have the time to do that, get in touch with our sales and customer support team at support@winnow.ai and we’ll find the solution for you!

User Section

If you did not find information needed then easily click on the “search inside the video“button that is located downwards the video or on the home page next to “track section”

Each track connects all video and related content inside of it. You can find easily any topics, video or speaker by clicking on the roadmap.

In the profile section, you can always edit pictures or change any personal details such as passwords or username and adapt it to your taste!

Click on the video that you would like to explore and find relevant information of your interest such as keywords, brands mentioned in the video, named locations and people, concepts of high and low level.

It will show the exact minute and second by clicking on each one of these buttons. There is also an option to “search inside the video” that will allow you to find information that you need inside the video.

A track is a topic section where users can explore different content that is related to the subject matter.

You can search inside the track by selecting a specific topic, video or even speaker!

Scroll Up