FAQ
At Winnow, our customers come first. Our team will ensure that you always have the best experience possible with our video solutions. We look forward to your ongoing feedback, and appreciate you being part of Winnow.
About Winnow platform
Winnow is a smart content platform able to analyze and share content with others. Simply upload videos and Winnow analyzes it in a few minutes by using Artificial Intelligence, allowing you to explore and navigate the content you are interested in! Our Natural Language Processing Algorithms can categorize information, extract different concepts and keywords and understand what part of the video is more important for each user. Instead of searching for hours for the right speaker or topic, Winnow understands what you are looking for and makes it easy to find the right information at the right moment!
Although the transcription and topic analysis that Winnow does is usually very accurate, there are a lot of variables that affect the quality of the results, like the video and sound quality, the speaker’s accent or pronunciation… That’s why we suggest reviewing video content before making it visible to the public.
Winnow’s analysis works best in English, having the best performance among all other languages, however, if other languages are identified, Winnow will transcribe the video and translate it. This means that probably the accuracy of the results or topics extracted in languages other than English will be less accurate and will be translated and displayed in English.
You can find this section in the Admin Panel, Billing section. It is easy to review your plan and see how many hours of video content is available. In case you need to add more video hours or extra user/admin licences please contact our sales department and they will help you to make changes to your plan.
Admin Section
Video analysis is an important part of customer experience as it can give you essential insights about your user’s interests and set up KPIs!
Our Customer Management team will explain to you in detail about Video Analytics during the onboarding session and advise what metrics to use the most accordingly to your company needs and resources for improvement. In addition, you can easily extract data from the platform to share with other departments.
Check the “Direct Publish” option in the General section of the Admin Panel. By unselecting this option, videos won’t be available to your users until review them and decide to publish.
We recommend making videos Invisibles so you can review content in advance and control the timings better.
In case the admin wants to hide a specific video after it was published, there is also an option to do that! Just click on the Admin Panel and select “video” in the content section. In this area, you can make visible/invisible videos, review them or delete them.
Any user with an “admin” access can do it manually. Enter the admin panel and look for “actions” on your right side. Clicking on the ”Edit” button will redirect you to the video. Details that might be reviewed and edited depending on the objective and purpose of the video session.
We advise you to check the following sections:” keywords”,” named people” and “concepts”. In the lower part of the review screen, you have to simply click on the concepts or keywords that you don’t want to be displayed in the knowledge maps and they will be hidden for other users. In case that you have to process and review a large number of videos and you don’t have the time to do that, get in touch with our sales and customer support team at support@winnow.ai and we’ll find the solution for you!
The track is the main division of your content that you can use to separate different videos (depending on years, type of video, language), saving time on the management of your content and making the best experience for users.
Different tracks have their own Knowledge Maps and are not related to each other. For this reason, we recommend creating tracks (topics) before uploading any videos in order to avoid mistakes in the content upload.
Once you enter the Admin panel and click on tracks in the platform section you will see a green button on the right side for track creation. Write the name for your topic, select images that will suit the topic and customize the track page the way you want!
The Winnow platform can be designed according to the style you want to see. You can change the home page layout, import corporate images and change text and icon image for each speaker and topic.
It is a really simple step to import users into the platform and can be done from the Admin Panel. Furthermore, admins can limit or open access to users that will allow them to edit videos and upload new content. It’s also possible to integrate Winnow with your current platform so that the users are already granted direct access to Winnow
It is really simple to upload videos to the platform. Just click on the admin panel in the profile section and you will find the “upload content” button. Once you upload, review and confirm and the video will be automatically processed to the platform. Select the tool that you are more familiar with.
The platform supports Youtube, Box, Dropbox or OneDrive. Generally, the processing time for video upload is equivalent to the video length. We recommend uploading all content in advance. No need to wait for the video to be processed, just leave the computer on and Winnow will do the rest!
Check the “Direct Publish” option in the General section of the Admin Panel.
By un-selecting this option, videos won’t be available to your users until review them and decide to publish We recommend making videos Invisibles so you can review content in advance and control the timings better.
In case the admin wants to hide a specific video after it was published, there is also an option to do that! Just click on the Admin Panel and select “video” in the content section. In this area, you can make visible/invisible videos, review them or delete them.
Any user with an “admin” access can do it manually. Enter the admin panel and look for “actions” on your right side.
Clicking on the ”Edit” button will redirect you to the video. Details that might be reviewed and edited depending on the objective and purpose of the video session. We advise you to check the following sections:” keywords”, ” named people” and “concepts”.
In the lower part of the review screen, you have to simply click on the concepts or keywords that you don’t want to be displayed in the knowledge maps and they will be hidden for other users.
In case that you have to process and review a large number of videos and you don’t have the time to do that, get in touch with our sales and customer support team at support@winnow.ai and we’ll find the solution for you!
The track is the main division of your content that you can use to separate different videos (depending on years, type of video, language…), every other separation made to navigate inside the videos will be done automatically through AI, saving you time on the management of your content and making the best experience for your users.
Different tracks have their own Knowledge Maps and are not related to each other. For this reason, we recommend creating tracks (topics) before uploading any videos in order to avoid mistakes in the content upload.
Once you enter the Admin panel and click on tracks in the platform section you will see a green button on the right side for track creation. Write the name for your topic, select images that will suit the topic and customize the track page the way you want!
User Section
If you do not find the information needed then easily click on the “search inside the video“button that is located downwards the video or on the home page next to “track section”.
Each track connects all video and related content inside of it. You can find easily any topics, video or speaker by clicking on the roadmap.
In the profile section, you can always edit pictures or change any personal details such as passwords or username and adapt it to your taste!
Click on the video that you would like to explore and find relevant information of your interest such as keywords, brands mentioned in the video, named locations and people, concepts of high and low level.
It will show the exact minute and second by clicking on each one of these buttons. There is also an option to “search inside the video” that will allow you to find information that you need inside the video.
A track is a topic section where users can explore different content that is related to the subject matter.
You can search inside the track by selecting a specific topic, video or even speaker!
